The Criterion HCM Platform Overview. Enterprise Power, Simple to Use
Service & Support: Criterion Success System™
Striking the right balance between “enterprise power and user delight” is a critical midmarket pain point. These organizations demand next-generation HCM solutions that put users first (Gartner), combined with enterprise-grade functionality that can be rapidly customized to meet a diverse set of workforce needs. Criterion HCM meets these complex challenges head-on by combining advanced enterprise functionality and configurability, with a simple, best-in-class user experience that yields both power and simplicity — from a single, unified cloud platform. The Criterion HCM Platform delivers critical HR, Payroll, and Talent Engagement capabilities to consolidate, automate, and accelerate critical processes, all at a midmarket price. Criterion HCM combines self-service ease of use, powerful features, and an open extensible architecture for rapid configuration in days, not weeks.
Great HCM software takes great support, and our industry-leading Criterion Success System™ has earned a 95% plus Customer Satisfaction rating. Our Success System includes a named Client Success Manager, Feature Request Portal complete with client discussion boards and group surveys, complimentary continuous administrator replacement training, and quarterly software updates based on customer feedback. Criterion customers receive 24/7 live monitoring of current software updates, historical release data, and detailed insight into our nearly 100% uptime. Customers can contact their dedicated Client Success Manager directly by email or phone during regular business hours.