• Professional services automation for customer-centric organizations

    Services automation software that helps build a predictable and profitable business.

  • Upland PSA is cloud-based services automation software that helps build a predictable and profitable services business. Our customers automate and streamline project delivery while increasing collaboration between sales, services, and customer success teams, to deliver greater customer outcomes, starting from Day 1.

    A rich feature set includes timesheet and expense capture, project and workforce management, and project financials. the solution offers efficient data exchange to and from Sage Intacct, to automate customer billing.

    Upland PSA gives you more with proposal automation, knowledge management, and customer sentiment, helping you put the spotlight on the customer starting from your first interaction, to ongoing customer success.

    Key Benefits:

    OPTIMIZE YOUR PROJECT WORKFORCE

    Embrace efficient resource forecasting, capacity planning, and utilization monitoring for optimal workload and profitability.

    MONITOR BUSINESS PERFORMANCE
    Make informed, data-driven decisions to streamline your business operations and optimize the financial health of your organization, with PSA-native insights and analytics.

    FUEL CUSTOMER-CENTRIC SERVICES DELIVERY
    Put the spotlight on your customers by bringing together traditional PSA with proposal automation, knowledge management, and customer sentiment.

      Feature Highlights

      TIMESHEETS AND EXPENSE CAPTURE
      Reduce revenue leakage and accelerate customer invoicing with automated timesheets and expense capture. Desktop and mobile capture ensure project costs are accurate and up to date.  Approvals are automated via a configurable workflow engine, to correct discrepancies as soon as they occur, and to ensure accurate customer billing. The Upland Integration Platform, powered by Dell Boomi, automates data transfer with Sage Intacct to streamline month-end invoicing and financials.

      PROJECT AND RESOURCE MANAGEMENT
      Plan, track, and deliver billable projects with complete control. Automate project creation, centralize all aspects of planning and execution, and gain up-to-date timelines on project status, tasks, budgets, and forecasts to keep your projects on target for delivery and your customers in the know. Proactively manage your workforce capacity and project demand and gain visibility into project allocations and financial forecasts to ensure optimal resource utilization and project profitability.

      KNOWLEDGE MANAGEMENT AND COLLABORATION
      Give your team access to project knowledge and documentation, from within your PSA system. Project team members can quickly locate relevant knowledge from internal and third-party sources including corporate guidelines and governance policies. Team members can collaborate to keep project documents up to date and relevant. Projects are delivered consistently and on-time, helping ensure great customer outcomes.

      CUSTOMER SENTIMENT
      Design and launch customer surveys at specific project milestones to capture customer feedback, identify problems and drive meaningful change to improve customer outcomes.

      PROPOSAL AUTOMATION
      Create a shared, collaborative workspace where Sales and Services teams can work efficiently to respond faster to services proposals and RFPs. Build a central library of standardized responses. Assign contributors and reviewers with intelligent workflows. Create customized documents leveraging corporate templates.
       

      System Requirements:
      Sage Intacct Web Services

      Price:
      Upon request

      About:
      Upland Software (Nasdaq: UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. All of Upland’s solutions are backed by a 100 percent customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.


      Phone: (855) 944-7526
      Website: https://uplandsoftware.com/psa
      Year Founded:
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