• FieldConnect Field Service Management

    End-to-End Field Service Management and Mobile Workforce Solution for Sage Intacct

  • FieldConnect Field Service Management for Sage Intacct enables your mobile workforce and back office with a cloud-based solution. FieldConnect provides seamless communication and real time insights tailored to your existing processes, improving efficiency while delighting your customers. We fill the need for a robust service management solution that connects to multiple points within Sage Intacct.

    Features: - Allows your team to complete work orders from the field - Parts and Materials Inventory - Dispatching and scheduling tools - Custom Forms Writer - Service Agreement Management - Preventative Maintenance Tracking - Real-time Quoting to capture more revenue

    Key Benefits:
    Benefits for Field Service Organizations

    Increased revenue and cash flow with a paperless solution

    • Add 1 more service call per week per technician
    • Add 8 minutes of billable time per work order/service call
    • Same day invoicing with integration to Sage Intacct accounting – decrease time to cash
    • Ability to quote small jobs and add-on work in the field
    Improve Processes and Increase Customer Satisfaction
    • Improve first-time fix rates by sending the right technician with the right equipment for the job 
    • On demand access to service status and history through customer portal
    • Operate off-line when the field technician has no data coverage
    Reduce Costs
    • Less downtime for field technicians
    • Lower IT costs with cloud solution
    • Lower Administrative Costs through elimination of duplicate entry
    • Customer portal reduces inquiry/service request calls allowing staff to focus on other key areas of the business
    Improve operational efficiency by automating your entire service delivery operation  
    • Simplified work order and invoicing processes
    • Eliminate handwritten mistakes with electronic forms and data entry 
    • Gain immediate visibility to field operations 
    • Integration with Sage Intacct accounting and inventory
    • Access customer work order history anytime, anywhere 
    • Proactively manage customer expectations  

    System Requirements:
    - Authorized Sage Intacct Web Services Subscription
    - Provide Sage Intacct Web Services Subscription User Credentials and Sender ID
    - Current Web Browser (Chrome, Internet Explorer, Edge, Firefox, Safari)

    Price:
    $115 per mo/user

    About:

    Provide real-time field service information to your workforce and customer base anytime, anywhere.

    Drive field service productivity, efficiency and accuracy while supporting a mobile, connected workforce and customer base.

    Extend the power of Sage Intacct into the field and provide technicians, managers, and executives with real-time information anytime, anywhere, on virtually any device with FieldConnect Online, a complete mobile workforce management solution.

    SCHEDULING & DISPATCH

    Empower your dispatchers to optimize daily and on-call schedules with real-time and historical information, drag and drop calendaring and map tools.

    BACK OFFICE MANAGEMENT

    Enable your office staff and dispatchers to easily manage work orders, customer information, service contracts and more.

    MOBILE WORKFORCE MANAGEMENT

    Equip field technicians with real-time visibility and tools. Allow them to complete work orders, service forms and time cards using current and historical records for the customer, service site, equipment, and work order. Plus, they can create service reports, capture customer signatures, upload images and much more.

    CUSTOMER PORTAL

    Differentiate your customers’ experience by providing a portal that enables your clients to create service requests, view up-to-the-minute service updates and see their service history.


    Phone: (949) 428-1540
    Website: http://www.intacct.com
    Year Founded: 2002
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